Welcome To
The Lab
This is a personal website where I share my portfolio,
my ideas and experiences
Let me introduce myself
Maxime Noel
Product Manager | Product Strategy & Digital Services
Artsy millennial nerd passionate about sciences, humanities & geopolitics. I strive to understand the world around me and do everything I can to better it. Through education, culture, technology and exposure; I am convinced that the willing people can live and work in harmony to face the great challenges of our times.
Call me an idealist…
What I Do
I blend user-centric design with strategic innovation to craft products that automate workflows, boost productivity & deliver seamless experiences – unlocking value at every touchpoint
UX & Product Design
Turn stories into intuitive User eXperiences & ambitious features, unlocking new market opportunities
Product Strategy
Align market insights with business goals to build the vision and roadmaps prioritizing high-impact features
Lifecycle Management
Lead products with agility from ideation to sunset, ensuring relevance & performance at every stage
Creative Leadership
Lead with curiosity – championing diverse perspectives to challenge norms & spark innovation
Technical Fluency
Bridge tech & business with technical knowledge and a knack for solving complex problems
International Experience
Benefit from 10+ years of experience working with international teams & Leading companies to scale your business globally
Reasons to work with me
My path to Product Management isn’t the typical one, and that’s what makes it my greatest strength.
While many Product Managers come from Sales or Engineering backgrounds, I bring something different to the table: a rare blend of deep technical understanding and customer-centric thinking, forged through years of hands-on experience in customer and technical support for global companies like Apple, PayPal, and Vonage (now part of Ericsson).
I didn’t follow the traditional academic route: after studying computer science in France, I chose real-world experience over a degree, moving to Ireland and later the UK to build a career across industries. Starting in operational roles (data entry, collections, customer support), I quickly developed a passion for process optimization, problem-solving, and bridging gaps between technical teams and end users.
My break into Product Management came when Vonage recognized my ability to translate complex technical concepts into actionable insights — promoting me from Technical Support Engineer to Product Manager after just 18 months. Since then, I’ve thrived in defining product strategies, refining user experiences, and aligning technical constraints with business goals — all while keeping the customer’s perspective at the heart of every decision.
What sets me apart
• A hybrid mindset
I speak both “tech” and “human”, making me equally effective in collaborating with engineers, designing user flows & simplifying complex ideas for stakeholders
• Battle-tested adaptability
Having worked in France, Ireland, and the UK, I navigate cultural nuances, remote collaboration, and fast-changing priorities with ease
• A relentless focus on impact
Whether it’s boosting campaign acceptance rates by 31% (as I did at Vonage) or streamlining onboarding processes, I measure success by real-world results.
If you’re looking for a Product Manager who combines technical depth, customer empathy, and a fresh perspective — let’s build something meaningful together
Latest Work
At the forefront of my recent work: managing the 10DLC service ¹
A regulatory framework introduced by U.S. carriers to combat spam & enhance trust in automated messaging campaigns through strict business verification, compliance requirements and campaign approvals
¹ 10DLC stands for "Application 2 Person 10-Digit Long Code"
Skills
My career across diverse roles – from technical support to product leadership – has equipped me with a multidisciplinary skillset.
Below, I highlight the core competencies most critical to Product Management; where strategy, execution and collaboration converge
- Digital Product Ownership – 85%
- Technical Fluency – 82%
- Cross-functional Leadership – 90%
- Adaptive Problem-Soving – 88%
1. Product Lifecycle Mastery
End-to-end ownership from ideation to sunset, ensuring alignment with user needs and business goals
- Ideation & Market Research
Competitive analysis, user insights, opportunity mapping - Design & Prototyping
Collaborating with UX/UI teams to validate concepts (Figma, user flows) - Roadmap & Launch
Prioritization frameworks (RICE, MoSCoW), go-to-market strategy - Growth & Adaptation
Iterative improvements based on metrics (adoption, retention, NPS) - Sunset
Decommissioning strategies with minimal user disruption
Methodologies & Frameworks
- Agile/SAFe: Sprint planning, backlog grooming, PI planning
- Lean: MVP validation, rapid experimentation
- Waterfall: Structured phases for high-stakes compliance projects
Product Definition & Documentation
- PRDs/BRDs: Requirements, user stories, risk assessments, KPIs
- Technical Liaison: Bridging gaps between engineering, sales, and support teams
Strategic Vision
- Market Analysis: Identifying trends, gaps, and competitive advantages
- Feedback Loops: Synthesizing user data (surveys, support tickets, analytics) into product insights
- Impact Reporting: Communicating results to stakeholders (dashboards, presentations)
Testimonials & References
here’s what my co-workers have to say about my work
I worked closely with Maxime for more than 2 years and can say he was a very valuable asset to our team.
He successfully bridged the gap between technical and product teams thanks to his good understanding of technical concepts and product strategy. His wide range of interests allowed him to grasp the big picture and find creative solutions to the issues we faced.
Moreover, Maxime’s positive energy, strong communication skills and candor were great qualities for our team. He was a major contributor to our positive team spirit. He is also a very good listener and considers all feedback to foster collaboration.
Given the chance, I’d work again with Maxime without any hesitation.
Maxime is a young talented Product Manager whom I had the opportunity to watch transition from Customer Support to a challenging Product Management position.
Past the initial hurdles of adapting to the new role, and understanding a world that isn’t moved by the same motors as the Customer Support’s one, Maxime proved to be a great asset to the organisation he is a part of. His curiosity, and his attention to details along with his willingness to do the right thing and ask questions allow him to – most often – find the right solutions to the problems he has to solve, and when this isn’t the case, his interpersonal skills permit him to find those who can help him figure out the best options to reach a good solution.
I have seen Maxime evolve with consistency over the last 2 years and can confidently say that he is on the right track to a successful career in Product Management.
I‘ve now worked with Maxime for a few years, and have been impressed by his passion and knowledge of the CPaaS Messaging industry. His positive energy, dedication and expertise in the field make him a very effective Product Manager, and a great colleague to work with.
Maxime is deeply involved in delivering the best user experience for complex products while leveraging operational process efficiency.
As a Product Manager, Maxime always pays the greatest attention to the feedback provided by both the customers and his colleagues.
I’ve been amazed by Maxime’s sense of ownership and responsiveness across Vonage departments, always ensuring all his colleagues get the best understanding of the Product.
Last but not least, Maxime is a lively and collaborative colleague who creates a pleasant atmosphere in the office.
Let’s Start Something new
Say Hello!
Please fill in this contact form to reach out to me, to discuss future opportunities or to chat about anything else you found interesting on this website